1. Scope & Chemical Safety Notice
1.1. Nature of Products: Products manufactured and distributed by Abhiraksha include specialized surface care formulations, stain removers, descalers, and adhesive cleaning solutions.
1.2. Non-Returnable Category: In compliance with industry hygiene standards, chemical handling safety, and courier dangerous goods regulations, we do not accept routine returns or remorse exchanges once products are delivered and unsealed.
1.3. Guaranteed Remediation: If your order arrives damaged, leaking, defective, or mispacked, we guarantee a free replacement or full refund in accordance with the terms below.
2. Replacement & Defect Reporting Guidelines
If you receive an item with packaging damage, broken tamper seals, product leakage, or an incorrect variant, notify our support desk within 48 hours of courier delivery.
Required verification details:
- Valid Order ID (from SMS/Email confirmation).
- Registered full name, contact number, and delivery address.
- Clear, unedited photographs or a short video clip showing the outer shipping label, packaging box, and damaged/leaking product.
Upon verification by our fulfillment team, a replacement unit will be dispatched at zero additional charge within 24 to 48 business hours.
3. Order Cancellation Terms
3.1. Pre-Dispatch Cancellation: You may cancel an order free of cost as long as it has not been handed over to our logistics partners. Cancellation requests must be sent immediately to support@abhiraksha.in or via our WhatsApp support desk (+91 7406600090).
3.2. Post-Dispatch Ineligibility: Once an order is assigned an Air Waybill (AWB) and collected by the courier, cancellations cannot be accepted. If you choose to refuse delivery at your doorstep, return shipping handling charges may be deducted from any final refund balance.
4. Refund Processing & Settlement Timelines
Refunds are issued under approved cancellation or unfulfilled/damaged orders as follows:
| Payment Method | Settlement Channel | Estimated Credit Timeline |
|---|---|---|
| UPI / Net Banking | Original source bank account | 3 to 5 business days |
| Credit / Debit Cards | Card issuing bank network | 5 to 7 business days |
| Cash on Delivery (COD) | Direct NEFT/IMPS transfer to verified user account | 5 to 7 business days after bank details confirmation |
5. Dispatch, Shipping & Delivery Timelines
5.1. Warehousing & Dispatch: Orders are processed, checked, and dispatched within 24 to 48 hours on business working days (Monday to Saturday). Orders placed on national holidays or Sundays are processed the subsequent business day.
5.2. Standard Transit Time: Domestic surface delivery typically takes 6 to 8 business days depending on pincode coverage, state border checkposts, or regional transit advisories.
5.3. COD Convenience Charge: Cash on Delivery orders incur a non-refundable logistics collection convenience fee of ₹79/- per consignment.
6. Delivery Discrepancies (“Delivered” Status But Not Received)
In rare situations where courier tracking marks a package as “Delivered” without physical receipt:
- Check with security desks, mailrooms, or family members who may have collected the parcel on your behalf.
- Notify our support team within 48 hours of the carrier delivery timestamp.
- We will immediately open an escalation ticket with our courier logistics partner to obtain GPS coordinates and Proof of Delivery (POD) signature copies. Resolutions are provided within 72 business hours.
7. Official Channel Restriction
This policy applies exclusively to purchases placed directly through the official website (www.abhiraksha.in). For items procured through physical retail dealers, third-party marketplaces, or industrial distributors, please contact the respective seller or platform directly in accordance with their terms of sale.
8. Promotional Offers & Discount Adjustments
Promotional discounts, coupon codes, and introductory offers are non-transferable and cannot be exchanged for cash. In the event of a partial order return or cancellation that drops the qualifying threshold of an applied promotion, the refunded amount will be recalculated after deducting the proportionate discount value.
9. Customer Support & Claims Desk
Our support team is available Monday through Saturday from 10:00 AM to 6:00 PM IST to assist with order issues, delivery inquiries, or replacement requests:
Operating Entity: M/S. RR SHREE ENTERPRISES (Abhiraksha)
Support Desk: Consumer Care & Logistics Escalations Cell
Telephone / WhatsApp: +91 7406600090 / +91 9743019423
Email: support@abhiraksha.in / rrshreeblr@gmail.com
Registered Address: No. 58A, Lalbagh Road, 3rd Cross, Near Kalyani Showroom, Sudamnagar, Bengaluru – 560027, Karnataka, India
Claim tickets are acknowledged within 24 to 48 hours.